Return Policy – Happy Milky

Thank you for shopping at Happy Milky! We strive to provide high-quality products, and your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy below.

1. Return Eligibility

You may return most items within 30 days of receipt for a full refund or exchange.
To be eligible for a return, items must be in their original condition, unopened, and with all packaging intact.
Some items may be non-returnable, such as perishable goods, opened food products, or personalized items.

2. Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at [email protected] with your order number and the reason for your return.
Receive Instructions: We will provide you with a return authorization and further instructions on how to return your item.
Pack Your Return: Carefully package the item in its original packaging. Include any accessories, manuals, or documentation that came with the product.
Ship Your Return: Send the item to the address provided in the return instructions. You are responsible for return shipping costs unless the item is defective or we made an error in your order.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
Please note that shipping costs are non-refundable.

4. Exchanges

If you would like to exchange an item for a different one, please follow the return process outlined above, then place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.